You do not need to reconnect an account to request deletion. Contact the team directly if you cannot access the workspace.
1. Disconnect the account in Auctra
Open the workspace’s Connections page, locate the account and choose Disconnect.
This removes the saved connection credentials and permissions from Auctra and cancels unstarted delivery records that explicitly refer to that connection. A delivery already in progress or with an uncertain provider response may require reconciliation.
For Google: Auctra also removes saved account identity, cached channel or ad-account details and selections, and provider details in recognized connection-related activity records. It then attempts to revoke the Google grant when a readable token is available. Check the returned result: removal from Auctra can finish even when Google does not confirm revocation. Use the next step to finish or verify provider-side removal.
Other Google services may be affected. Revocation covers the permissions granted to the same Google app project for this account. Disconnecting one Gmail, YouTube or Google Ads entry can require those other services to reconnect. Auctra disconnects recognized connections sharing the account and saved sign-in setup across brands in the workspace; it cannot identify every connection covered by Google’s project-wide grant.
For other providers: the current in-app disconnect action removes Auctra’s saved credentials; remove the grant in the platform’s settings as described below.
Earlier prompts, creative drafts, media, user-authored plans and unrelated activity are preserved. Disconnect is not deletion of the whole workspace.
2. Remove the platform’s permission
Open the connected platform’s own security or app-permissions settings to remove or verify removal of Auctra’s access. For Google, this is the fallback if Auctra reports that revocation was not confirmed or could not be attempted. Even an accepted Google revocation can take a short time to take full effect.
- For Gmail, YouTube and Google Ads, use Google Account permissions.
- For Facebook or Meta business access, review Apps and Websites or Business Integrations in your Facebook account settings. Direct Instagram access can be managed in Instagram’s connected-app settings.
- For LinkedIn, review permitted services in your LinkedIn account settings.
- For Outlook or custom email, remove the connected app or revoke the app password with the email provider.
Removing a platform grant stops that grant from being used. It does not itself delete drafts and records that Auctra previously saved.
Meta and Instagram deletion requests
Meta Business and Instagram Login have separate signed deauthorization and data-deletion callbacks. When the platform sends a supported request, Auctra verifies the signature and matching application/account association before changing saved records. Removing a grant in provider settings and emailing a workspace-deletion request remain separate options.
The callback removes matching connection-derived credentials, provider identities and selections, saved provider observations, related activity records and completed-delivery details. It disables affected publishing identities and cancels unstarted deliveries. The same authenticated app-scoped account can be affected across matching Auctra workspaces and projects.
A data-deletion callback returns a confirmation code and a status-page link. Use that link to see whether processing completed or needs review. The page does not show your account identity. If a request cannot be matched safely, concerns a newer authorization, or affects an already-dispatched or uncertain publication, its result can require manual review. Contact hitarthdesai01@gmail.com with the confirmation code for help.
Minimal keyed account associations and request receipts remain for verification and replay prevention; uncertain deliveries may retain limited receipts to prevent duplicates. The callback does not delete your Auctra login or whole workspace, user-authored prompts or drafts, uploaded creative files, or posts already published on Meta or Instagram. It does not send a remote delete-post request.
3. Request deletion of saved data
Email hitarthdesai01@gmail.com with the subject “Auctra data deletion”.
Include:
- The brand or workspace name.
- The connected account email or public channel identifier, if the request concerns a connection.
- Whether you want connected-account records removed, specific work removed, or the entire workspace removed.
Do not send passwords, access tokens or identity documents in the initial email. The operator may need to verify that you control the workspace before removing data.
Whole-workspace deletion and requests outside the signed Meta/Instagram callback flow are handled manually in this pilot.
Ask for confirmation of which records were removed, which external services may need a separate request, and whether any records remain. If you need an update, reply to your original request.
What a deletion request can cover
Identify the information you want removed: saved account names and identifiers, selections, connection history, chat and briefs, public-source research, generated copy and media, feedback, campaign proposals, and associated activity records.
Content already published or delivered to another platform is outside Auctra workspace deletion. Any copy retained by an AI or delivery service is subject to that service’s controls. Deleting a Auctra draft does not delete a live social post, a mailbox message or a video on another platform.
Signed Meta/Instagram callback requests have the confirmation-status page described above. Manual workspace requests have no self-service tracking page or published completion deadline; they are handled through the support inbox. Reply to your request to ask about status, remaining records and backup handling.